Shipping policy

Shipping Policy

Shipping Rates

Australia

Free Standard Shipping on all orders over $70 AUD.
A flat rate of $10 AUD applies to Australian orders under $70.

International

International shipping is available for a flat rate of $20 AUD.

Shipping rates are calculated at checkout.

Processing Time

Orders are typically processed within 1–3 business days. During busy periods, promotions or product launches, processing times may be slightly longer.

Delivery Time

Delivery times vary depending on your location and the shipping carrier. Once your order has been dispatched, you’ll receive a shipping confirmation and tracking details (where available).

Please note that delivery timeframes are estimates and cannot be guaranteed.

International Orders

International customers are responsible for any customs duties, taxes or import fees that may apply in their country. These charges are not included in your order total.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. Slay Care is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible. We’ll work with the shipping carrier to help resolve the issue and determine the best outcome.